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This page contains common troubleshooting questions with answers. If you encounter a software problem, please run the Troubleshooting tool. It is an option from the Simplify Media menu.
How do I sign in on the iPhone or iPod Touch?
I receive error code 0, error code 1 or error code 10
The program is stuck "initializing", "connecting" or "scanning"
I can't connect from my iPhone
I don't see all of my music and playlists
I don't see my iTunes Music Store purchased songs
During iPhone playback I get buffering
What happens when my iPhone screen turns off?
During computer playback I get buffering or "URL connecting"
Unable to see shared libraries in iTunes or Winamp
How do I sign in on the iPhone or iPod Touch?
You must first install Simplify Media on a Mac, Windows or Linux computer. Download the installer from this link.
During the installation process on your computer, you will be able to create a Simplify Media screen name and password. Use that same Simplify Media screen name to login on your iPhone. You can play music from all remote computers that are online and currently running the Simplify Media app under that screen name.
Here are step-by-step instructions for the Mac, PC and Linux.
I receive error code 0, error code 1 or error code 10
These errors mean that Simplify Media is unable to reach the account server to log you in. One possible explanation is that something on your machine or on your local network is preventing the SimplifyMedia and SimplifyPeer processes from running.
Please check any security or software firewall programs you have to make sure SimplifyMedia and SimplifyPeer are allowed. Examples are Zone Alarm, Norton or Little Snitch. If you are using OS X 10.5.3 and receive this message, please upgrade to OS X 10.5.4.
Finally, this error can occur if you have lost your network connection or you are behind a proxy server.
The program is stuck "initializing", "connecting" or "scanning"
This error occurs when the attempt to contact the connection server fails. The reason is usually that something on your machine or on your local network is blocking the SimplifyPeer process from running.
Please check any security or software firewall programs you have to make sure SimplifyMedia and SimplifyPeer are allowed. Examples are Zone Alarm, Norton, PeerGuardian, Comodo, AVG or Little Snitch. (If you have Simplify Media build 1077 or higher, only SimplifyMedia needs to be allowed.)
If you use Kaspersky Anti-Virus on a PC, please follow these instructions.
If you use ESET Smart Security or ESET NOD32 Anti-Virus, please follow these instructions.
Finally, if you are using OS X 10.5.3 and receive this message, please upgrade to OS X 10.5.4 or 10.5.5.
I can't connect from my iPhone
If you have never been able to connect using your iPhone, please check that you are signed in with the same Simplify Media screen name on both your remote computer and your iPhone or iPod Touch. Also make sure you have an active WiFi or cellular connection.
If you are using the same Simplify Media screen name and have a good network connection, there may be a problem on the computer you are trying to connect to from your iPhone or iPod Touch. Double check that Simplify Media is running and connected on your computer. The best way to do this is to look at your computer's own reflection under Shared in iTunes, Winamp or Rhythmbox. Note that Simplify Media cannot stream music if the computer is asleep.
If you don't see your computer listed under Shared in iTunes, Winamp or Rhythmbox, then the problem is on the computer side. One possible cause is if the sharing options are set to Share Nothing. You might also try switching to sharing specific folders. To do this, go to the Sharing tab under Options (Windows) or Preferences (Mac) in the Simplify Media menu.
If you use an external or network drive, the drive must be running and mounted each time Simplify Media starts. If the drive is set to sleep, your songs will disappear from your list and they will not be accessible remotely.
If sharing settings are OK, then the application may be having a problem connecting to our servers. This is most often caused by some third party software or firewall settings. Please check any software firewall settings to make sure that SimplifyMedia and SimplifyPeer are allowed. (If you have Simplify Media build 1077 or higher, only SimplifyMedia needs to be allowed.)
If you use Kaspersky Anti-Virus on a PC, please follow these instructions. If you use ESET Smart Security or ESET NOD32 Anti-Virus, please follow these instructions. Note that we do not support connections from behind proxy servers yet.
If the computer is connecting fine, there could be a problem connecting from your iPhone. It may help to switch networks between WiFi and 3G/Edge, or to try from another WiFi location.
I don't see all of my music and playlists
This is usually a timing issue. It takes time to scan and index all your songs after installation, especially with a large library or an external drive. Playlists load after all the songs in your library on that computer have been indexed and the file list transferred.
If you look at your computer's own Simplify Media reflection under Shared in iTunes, are more songs showing up every few minutes? If so, the indexing process is still underway and your playlists should appear when it completes.
Your reflection is a view of what remote computers see, so once Simplify Media is running for a little while on a remote computer or iPhone, this same list will appear. Once the application has indexed the songs once, the list is cached so it will come up faster in the future. Reset starts the scan all over, so it is not recommended for this problem.
If the index process seems stuck, and the file count hasn't increased for at least 10 minutes, the missing songs could be in an unsupported format. FLAC, WAV, AIFF and videos are not support at this time. Also, iTunes purchased songs cannot be played on the iPhone, so those are filtered out. iTunes purchased songs under Shared in iTunes if you are logged in with the same Simplify Media screen name on both computers.
If the above doesn't explain why you aren't seeing all of your music, you might want to try to change your sharing settings. It is possible Simplify Media is unable to read the latest version of your music library file or access some folders. In Simplify Media, go to Options/Preference and select the Sharing tab and change your sharing type. This will restart the search for music.
If you use an external or network drive, the drive must be running and mounted each time Simplify Media starts. If the drive is set to sleep, your songs will disappear from your list and they will not be accessible remotely.
I don't see my iTunes Music Store purchased songs
Simplify Media can only play iTunes purchased songs if you are logged in with the same Simplify Media screen name on both computers. We cannot play them on the iPhone or on friends' computers, so we filter them out in those cases.
For this reason, you may see iTunes purchased songs in your computer's own Simplify Media reflection under Shared in iTunes that will not show up in your song count in our Media List window or on computers using a different Simplify Media screen name.
During iPhone playback I get buffering
If your network changed from WiFi to 3G or EDGE (or from EDGE or 3G to WiFi), that could create a playback problem. When the switch happens, your iPhone changes IP address and you need to re-launch Simplify Media.
Buffering can also happen if cellular signal or bandwidth drops, An application restart is recommend in this case.
What happens when my iPhone screen turns off?
If an iPhone or iPod Touch is not connected to a power source and the screen turns off (through auto-lock or by using the button at the top), most application activity is suspended. If Simplify is playing audio, playback will continue. However, if the a song is not playing, all activity including library updates will be suspended.
There are two kinds of sleep. System sleep (the screen is dimmed and everything including networking is powered down) and screen sleep (the screen is dimmed and everything continues to work in the background). Screen sleep only happens when device is connected to a power source or when we are playing audio. For this reason, we recommend completing the initial library sync while connected with a power cable.
During computer playback I get buffering or "URL connecting"
If you receive a rebuffering message, hit cancel and try playing the song again. An occasional delay of a few seconds is common, but if you get frequent or more lengthy rebuffering messages, the remote computer may be busy streaming songs to other users. You can check this by double-clicking the Simplify Media icon to open your Media List. If the capacity indicator next to the computer is yellow (instead of green) that computer is busy streaming music to other users.
Rebuffering messages can also be caused by slow Internet upload connections on the remote computer. Try playing from a different shared library.
Unable to see shared libraries in iTunes or Winamp
It can take a few minutes after installing or starting Simplify Media for Shared libraries to appear in iTunes or Winamp.
For iTunes, if Shared libraries still do not appear, confirm that the “Look for shared libraries” option is checked in iTunes. From the Edit menu in iTunes (main iTunes menu on Mac) select Preferences and click the Sharing tab.
For Winamp, if remote libraries still do not appear, check for the ml_simplify.dll file in your Winamp Plugins directory. If you cannot find the file, select Install Winamp Plugin from the Simplify Media group in your Start menu.
Note: the other computers on your Media List must be online for you to play their music in iTunes. To check, double-click the Simplify Media icon in your systray (Windows) or Dock (Mac) to open the Media List. If any of your other computers or friends are listed as online, but you still do not see them in iTunes or Winamp, shut down iTunes or Winamp and restart the application.
How do I change my settings?
To change setting for:
- First & last name or email address: choose Options/Preferences from the main menu
- Computer name: choose Options/Preferences from the main menu. This will cause a rescan of your files
- My share: choose Options/Preferences from the main menu and then select the Sharing tab
- Invitees: choose Options/Preferences from the main menu and then select Delete Users
- Change password: choose Options/Preferences from the main menu
- Sign in automatically: choose Options/Preferences from the main menu and then select the Computer tab
- Start when starting your computer: choose Options/Preferences from the main menu and then select the Computer tab
If you have additional questions, please review the FAQ or contact us contact us at support@simplifymedia.com.
Cependant, si vous avez besoin d’aide supplémentaire, n’hésitez pas à nous contacter à l’adresse support@simplifymedia.com (merci de noter que pour des raisons pratiques nous sommes en mesure de réagir plus rapidement aux mails qui nous sont adressés en anglais).
